Lead customer onboarding and expansion as a Business Operations Manager. Focus on optimizing client experiences within a rapidly growing health tech organization.
This role centers on building lasting customer relationships to ensure their success with strategic solutions. You will guide new clients through technical integration and proactively monitor account health to drive satisfaction. Engaging with cross-functional teams will help refine processes and support product enhancements based on customer feedback.
Key Responsibilities:
• Manage customer relationships from sale to expansion
• Ensure successful onboarding and training for clients
• Monitor account performance and satisfaction proactively
• Identify land-and-expand opportunities for client engagement
• Collaborate across teams to improve customer experience
Requirements:
• Over 4 years of experience in management consulting
• Strong skills in client engagement and relationship management
• L...