CORE RESPONSIBILITIES

Overseeing all reservations from initial inquiry to final confirmation, ensuring accuracy, and managing the daily booking flow, including updates and cancellations.

TEAM LEADERSHIP

• Leading, training, and motivating the reservations team to meet departmental goals and Key Performance Indicators (KPIs).
• Revenue and yield management: Optimizing revenue through effective yield management

ACCURATE INVOICING

• Client and guest relations: Liaising with travel agents and handling inquiries, complaints, and special requests.

OPERATIONAL OVERSIGHT

• Managing group bookings, checking rooming lists, and ensuring compliance with contractual obligations and internal policies.
• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product...