Key Responsible Areas:

• To manage operations team performance by setting clear SOPs for all operations-related activities and monitoring the performance.
• To hire adequate resources to meet optimum productivity targets and business retention for the West Region.
• To enhance the customer experience through efficient service delivery and a feedback mechanism.
• To form a clear strategy for customer retention for the network and sales business through regular engagements and customer service performance.
• Inclination for the growth and performance of the team through training and development programs.
• To optimise systems usage for costing, rolling forecast, accruals/ provisions as per operations guidelines.
• Optimize and implement operational standards & guidelines and drive continuous improvement of the operations Team.
• Evaluate and monitor operational risks, ensure contingency planning,...