Position Summary

We are looking for an Operation Manager who would be responsible to run the cloud infrastructure support function for one of our esteemed clients. This role may include execution of small projects to run within the operation.

Roles & Responsibilities

• Analyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets.
• Ensure staffing and performance levels are correct to handle appropriate amounts of work volume.
• Work closely with leads to decide the team rostering, shifts and team allocation.
• Coordinates with Team Leads and resources as needed to ensure on‑time delivery.
• Analyze workload, capacity planning and resource allocation forecasting.
• Participate and present data to discuss trends, status and action plans to meet targets.
• Proactivel

Equal Opportunity Employer

Tudip is an equal opportunity employer.