As Operations Manager, you will oversee operational performance, productivity, and quality, ensuring that team outputs consistently meet or exceed agreed service level agreements (SLAs) and performance targets.

Key Responsibilities:

• Drive operational efficiency and profitability by ensuring attainment of client-defined SLAs and key performance targets
• Lead, coach, and develop team members; identify and recommend relevant training and development programs
• Design, improve, and implement effective operational systems, workflows, and processes
• Ensure compliance with company policies and standards across all operations
• Coordinate with internal departments and external clients to manage staffing requirements and operational needs
• Conduct regular performance planning, appraisals, and feedback sessions, and ensure proper documentation is completed
• Address performance gaps and ensure timely ...