Operations Manager / Team Leader (Healthcare Account – BPO)

Job Openings Operations Manager / Team Leader (Healthcare Account – BPO)

About the job

We are looking for a licensed Philippine Registered Nurse (PHRN) with strong BPO leadership experience to manage operations and lead teams for a Healthcare account. This role combines operational oversight with clinical understanding, ensuring exceptional service delivery, regulatory compliance, and team development in a fast-paced BPO environment.

Key Responsibilities:

• Oversee daily operations to achieve client SLAs, KPIs, and quality standards.
• Lead, coach, and mentor teams to maintain high performance, engagement, and continuous improvement.
• Review and monitor healthcare processes to ensure accuracy, compliance, and patient information confidentiality (HIPAA and data privacy).
• Handle escalations and provide resolution support while maintaining str...