Job Title

Operations Manager

Account

BFSI

Work Location / Set up

Onsite, Cebu

Shift Schedule

GY

Job Description

• Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
• Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
• Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
• Liaise with clients to understand their evolving needs and translate them into actionable plans
• Foster a positive and engaged work culture, supporting the professional development of your team
• Ensure compliance with all relevant policies, procedures and regulatory requirements
• Contribute to the continuous improvement of our service de...