Description

Role : Operations Specialist Customer Mandate Maker

Location : Al Ain

Role Purpose: Opening and Verification of Customers Relationship and Accounts Individual customers of different segments in accordance with agreed SLA TAT P&P Standards and operational policies in order to achieve overall division objectives enhance customers experience to Reviews the quality service by projecting ADIBs professional image and maintenance of operational controls and continuous improvement for operational and service efficiency

Key Metrics For:

• Adherence to Policies and Procedures Meeting TAT
• Focus on No errors and complaints Meeting SLA
• Adherence to control and governance Meeting Training Requirement
• Quick and Timely response to Queries No Operational loss

Key Accountabilities of the role

• Operational Support & Controls
• Reviews completeness ...