Primary Location: Singapore
Possible Hiring Locations: Singapore
Department: 0820 - Service Delivery, Support and Vendor Management

Coordinate and administer the execution of operational processes. The Operations Specialist (temporary, part-time) will operate assigned services and/or support functions. The position may manage deliverables to ensure they meet requirements for quality and timeliness.

This is a part‑time role that provides support on the weekends (Saturday and Sunday) and holidays.

• Case management and case monitoring and closing within defined service levels:
  • Monitor, update and respond to inquiries.
  • Communicate with applicants and/or ICANN's contracted parties worldwide (gTLD registry operators and ICANN‑accredited domain name registrars), as well as internal subject matter experts, to obtain or provide require...