The Operations Strategy and Excellence Lead, is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the a.) overall PH Operations multiyear strategy and KPIs, b.) continuous improvement thru a rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout the PH Operations team c.) Change Management for Strategy and Transformation team initiatives. This role employs a deep understanding of insurance end-to-end business, Lean Six Sigma approaches, data-driven insights, and a range of quick win automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.

The successful candidate will partner...