Overview

The Team Leader will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance, and sitting side-by-side with advisors to support their development and growth within the campaign. The Team Leader will also lead a dedicated team responsible for delivering exceptional business partner support, driving performance, and fostering a culture of continuous improvement.

Qualifications

• First-Time Resolution: Strong decision-making skills with a focus on resolving queries in the first contact.
• Coaching & Mentoring: Ability to coach and guide advisors through the end-to-end processes of the campaign, promoting continuous learning and development.
• On-the-Floor Support: Demonstrated experience in supporting others on the operations floor, providing r...