Job Description

Job Title: Operations Supervisor (BPO)

Work Setup: Onsite – Silver City

Shift: Graveyard Shift

Headcount: 16

Job Overview

We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals while supporting international markets.

Responsibilities

• Supervise and manage day-to-day operations of assigned teams
• Monitor team performance and ensure KPIs and service level targets are met
• Provide coaching, feedback, and development support to team members
• Handle escalations and ensure timely issue resolution
• Coordinate with internal stakeholders to ensure smooth operations
• Maintain compliance with company policies and operational standards
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