Job Summary

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers including Remote Customer Service.

Work setup: Onsite, McKinley West. Shift: Night Shift.

Responsibilities

• Call center‑based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution center customer service: handled product returns, repair, or field walk‑in service, acting as liaison between customers, production, and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center.
• Incumbents matching this specialization are not compensated based on achievemen...