Enhance application development efficiency as an Operations Support Specialist focusing on AWS solutions. Tackle complex issues in contact center technology with expertise in Amazon Connect and ComputerTalk.
This role emphasizes your ability to diagnose and solve application problems, particularly in AWS-based contact center environments. As an Operations Support Specialist, you will manage software upgrades, apply patches, and provide critical customer support. You’ll closely monitor workload trends and adjust resources for optimal performance.
Key Responsibilities:
• Identify solutions to complex application development issues
• Support Amazon Connect and ComputerTalk systems
• Perform necessary software upgrades and patches
• Monitor computer workload trends effectively
• Implement requested customer changes and ensure functionality
Requirements:
• Proven experience with AWS products, especially Amazon Connect
• Knowledge of contact center solutions and...