Job Description
Job Description
Key Responsibilities

Functional Support Duties:
Incident & Ticket Management:

Triage, investigate, and resolve L2 user support tickets within agreed SLAs.
Month-End Close Support:

Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.
Error Resolution:

Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.
User Assistance:

Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.
Documentation:

Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.
Technical Support Duties:
System & Interface Monitoring: