Responsibilities

• Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
• Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
• Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitates with customers, warehouse and technical team
• Project Management - To track and manage project orders with internal stakeholders on deliverables.

Qualifications

• At least 5-8 years of customer service or order fufillment experience or equivalent 2-3 years from same industry/ field
• Proficient in Microsoft Office and SAP is a must
• Basic writing and communication skills
• Have a sense of respons...