Key Responsibilities

• Supervise the daily operation on OTC process


• Daily operational performance management and meet targets including Service Level Agreements with client;


• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;


• Facilitate the operational Change Request (CR) process;


• Build team succession and make it effectively;


• Provide a holistic view of service delivery to the client;


• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues


• Support Ad Hoc contractual projects for the client in line with the nominated project team;


• Initiate and own continuous improvement projects within area of his/her responsibility;


• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
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