Job description

Organisational Design Lead | Retail

A senior individual contributor role with strong visibility and influence

4 days in office / 1 day WFH

The Opportunity
This is a rare opportunity to step into a high-impact Organisational Development role at a pivotal moment of transformation. Our client is shifting from a sales-led model to a service-led, customer-centric organisation, and the retail portfolio sits right at the heart of that change.

This role partners closely with leaders across retail stores, frontline customer teams, and enterprise-facing operations, where culture is experienced most directly by customers and employees alike.

If you are an OD leader who understands the realities of frontline, multi-site retail environments and knows how to translate strategy into practical, embedded change, this role will stretch and reward you.

The Role
As the Organisational De...