**Job Overview**

**Job Purpose**

_Lead and manage the OTC Disputes & Reconciliation team for the German market, ensuring effective resolution of disputes and accurate reconciliation processes. Responsible for team performance, process improvements, and maintaining strong relationships with key customers and internal stakeholders._

**Accountability /**

**Objectives**

+ _Manage and develop a team of Disputes and Reconciliation Agents with German._
+ _Oversee end-to-end dispute and reconciliation processes for the German region._
+ _Ensure timely and accurate resolution of customer disputes and account reconciliations._
+ _Drive process improvements and best practices within the team._
+ _Act as the main point of contact for escalations and complex cases._

**Key responsibilities**

+ _Lead, coach, and motivate a team of 6 specialist supporting the German market._
+ _Oversee the end-to-end dispute managemen...