Description

DUTIES & RESPONSIBILITIES:

1.

Analyze customer account balances

2.

Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.

3.

Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.

4.

Investigate, route and escalate & Resolve customer disputes

5.

Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.

6.

Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers

7.

Need to actively monitor and follow-up customers whose aging becomes severe.

8.

Prepare customer files for le...