Hybrid - Quezon City 3-5 Yrs Exp Bachelor Contract

Job Description

We are looking for a results-driven and experienced OTC (Order to Cash) Team Lead – Spanish to oversee daily operations, manage team performance, and ensure the smooth execution of Order to Cash processes. The ideal candidate must be fluent in Spanish and English , possess strong leadership skills, and have solid experience in finance/shared services operations.

Key Responsibilities

• Lead and manage the daily activities of the OTC team.
• Monitor team productivity, accuracy, and service levels.
• Handle escalations related to billing, collections, cash application, disputes, and customer accounts.
• Ensure timely and accurate processing of OTC transactions.
• Coach, mentor, and develop team members to improve performance.
• Conduct regular team meetings, one-on-one sessions, and performance reviews.
• Prepare an...