JOB Description - FADT

(Customer Contact Centre) Fidelity ADT – Outbound Customer Service Retention Agent Level 2

Reporting to: Customer Service Retention Supervisor

Overall Purpose of the Job:

Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients wanting to cancel.

Minimum Qualifications and Experience:

• Matric
• A minimum of 2 years customer service experience.
• At least 1 to 2 years’ experience within a contact center, of which client retention experience would be beneficial.
• Continuous Improvement experience beneficial.

Main Duties and Responsibilities:

• Handle Queries and Cancellations for both Dealer, IIP and In-House customers.
• Ability to comprehend, capture and interpret basic customer information.
• Retain clients by...