Outbound Supervisor – Job Description

The Outbound Supervisor is responsible for overseeing the day-to-day outbound warehouse operations, ensuring all channels are picked, packed and dispatched accurately and within agreed targets.

Role Overview

The role focuses on efficiency, consistency, team coordination, and maintaining the high standards. This role supports smooth outbound flow, high service levels and strong operational discipline within the warehouse.

Key Responsibilities

• Oversee daily outbound operations for all B2C and B2B orders, ensuring orders are processed and dispatched in line with SLA requirements, with priority given to oldest orders first
• Supervise picking, packing and dispatch to ensure accuracy, quality and presentation standards are consistently met
• Work closely with the Operations team and Customer Services to ensure orders outside of the regular flow are printed, processed and invoiced in line ...