Role Overview:

We are seeking an experienced Zendesk Administrator with 3–4 years of hands-on experience in managing, configuring, and optimizing the Zendesk platform. The ideal candidate will be responsible for ensuring smooth operation of the ticketing system, improving support workflows, and supporting business teams with efficient customer support solutions. Experience in handling support tickets will be an added advantage.

Key Responsibilities:

Zendesk Administration

• Configure, administer, and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat
• Manage ticket forms, triggers, automations, macros, views, SLAs, and business rules.
• Design and optimize workflows to improve agent productivity and customer satisfaction.
• Monitor system performance and troubleshoot issues related to ticket flow and configurations.

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