Job Title: Concierge
Department: Front Office
Reporting to: Guest Relations Manager
As Concierge at Hotel Gotham – Newcastle, you are the embodiment of refined hospitality and the go-to expert for all guest enquiries, needs, and requests. With an exceptional knowledge of the local area and a network of trusted contacts, you will provide tailored recommendations, secure high-demand reservations, and deliver world‑class service that enhances every guest’s stay.
You are more than an information point—you are a trusted advisor, a problem solver, and a key contributor to the overall luxury experience of the hotel. Your role is integral to the guest journey and is carried out with precision, discretion, and warmth.