Facilitate professional, high standard international assistance services pertaining to international travelers and expatriates overseas for International SOS (Intl. SOS) clients globally. As a key member of the Assistance Team, and professional knowledge to provide appropriate solutions to Intl. SOS members.
Key responsibilitiesA. Case Coordination (Assistance)
Receive calls from various international locations relating to requests for assistance abroad and ascertain the assistance requirements of Intl. SOS clients. Arrange assistance through referrals to approved service providers abroad. Gather and organize relevant information from international sources and collate updates for Intl. SOS clients. Professionally communicate verbally and/or in writing to relevant parties/clients at various international locations the progress of assistance cases. Provide guidance regarding the operational planning and progress of international assista...