Customer Service Lead Specialist

Location: Newbury

Contract Type: Temporary Ongoing

Hours: 17.5 hours per week, Wednesday - Friday (2 full days of 7 hours each, 1 half day of 3.5 hours)

Position Summary

The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.

Key Responsibilities

• Manage repair and work orders
• Organise returns and collections, handle proof of delivery and pricing queries
• Respond to incoming emails and phone calls professionally
• Maintain communication with internal and external customers
• Investigate and resolve invoice and billing disputes
• Support colleagues across multiple service processes and technical areas...