Job Summary

Partner Account Operation Manager (PAOM) responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements, supports project and account teams, and identifies risks and challenges. Gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

Responsibilities

• Manage the operational business relationship with mid‑sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
• Analyze account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
• Act as point of contact for customers and/or partners for operational issues, concerns, and escalat...