Taguig City, Metro Manila, Philippines

Customer Experience – Partner Support

Full-time Employee

Hybrid

Key Responsibilities

Strategic KYB Oversight

• Own and continuously evolve the end-to-end KYB lifecycle for B2B and B2B2C partners, covering both pre-sales and after-sales engagements, ensuring robust documentation, verification, and full regulatory compliance across jurisdictions.
• Provide executive oversight of the process for partners and clients throughout their lifecycle, from onboarding (pre-sales) to ongoing monitoring and relationship management (after-sales), ensuring strong risk‑based screening, documentation governance, and risk assessment frameworks.
• Establish escalation frameworks for high‑risk or suspicious cases across all partner types and touchpoints, partnering closely with Compliance, Risk, and senior leadership to drive timely and well‑informed decisions.
• Stay ahead of global...