Partner Operations Manager, APAC (LIVE & Monetization)

Location: Pasig

Team: Global Operations

Employment Type: Regular

Job Code: A

Responsibilities

1. Vendor Operations Management
   • Own end‑to‑end operational delivery of Live Content Moderation across assigned vendor partners, ensuring SLA compliance for response time, accuracy, and throughput.
   • Design and implement vendor operating cadences including partner huddles, weekly business reviews, and monthly strategic planning sessions.
   • Monitor real‑time moderation queues and escalation pathways; proactively identify and resolve operational bottlenecks, capacity gaps, and quality drift.
   • Coordinate queue go‑live activities with stakeholders ensuring vendors are capacity‑ready, trained, and reporting is configured prior to launch.
   • Develop and maintain vendor playbook documentation covering operational procedures, escalation pr...