Key Responsibilities

• Promote and sell parts and related services to both existing and prospective customers.


• Build, develop, and maintain strong, long-term relationships with clients through professional and responsive service.


• Deliver exceptional customer service by demonstrating a proactive and customer-focused approach at all times.


• Handle customer queries, complaints, and concerns efficiently, ensuring issues are resolved to achieve maximum customer satisfaction.


• Manage and monitor all back orders, providing customers with accurate daily updates and feedback.


• Assist customers in identifying the correct parts by effectively using parts catalogues and technical resources.


• Prepare and process sales quotations, estimates, picking slips, internal transfers, and invoices accurately and timeously.


• Process internal and external parts invoices in accordance with branch requirements an...