Job Description

The Patient Account Representative is a vital part of Hoag's revenue cycle team, acting as the primary point of contact for patients and their families regarding medical billing inquiries. In a fast-paced call center environment, this role delivers exceptional customer service, resolving patient account issues with empathy, accuracy, and professionalism, including the ability to de-escalate concerns through active listening and collaborative problem-solving.

Responsibilities

• Handle a high volume of inbound calls to support patients with billing-related questions and account resolution.
• Assist patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance.
• Manage patient inquiries across an omnichannel environment, encompassing phone, in-person interactions, email, postal mail, faxes, and electronic work queues.
• Update insurance and demographic infor...