Responsibilities:

• Support the patient journey by handling administrative duties such as booking appointments, updating patient records, and liaising with referrers.
• Ensure accuracy of data input into patient administration systems and maintain up-to-date records.
• Manage patient calls effectively by identifying needs, providing first-time resolution, and communicating relevant information clearly.
• Escalate issues as necessary while maintaining high standards of service.
• Adhere to data protection, confidentiality, and quality assurance measures in line with healthcare standards.
• Maintain accurate reporting and contribute to continuous service improvement.
• Build and maintain strong relationships with patients, referrers, and internal teams to ensure a positive patient experience.

Qualifications & Experience:

• With at least 2 years of BPO experience - for international client...