The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.

1. Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system.

2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accura...