The closing date is 18 June 2026
The PALS & Complaints Officer is the main point of contact for individuals wishing to raise concerns or seeking advice or information about Trust services. The post holder is required to adopt a flexible and supportive approach to resolving requests for information regarding Trust services via the Patient Advice and Liaison Service (PALS) or its complaints functions.
The post holder is an essential point of contact in working closely with front line staff to receive, manage and respond to formal and informal enquiries and complaints in line with Trust policy and procedure and NHS Complaints Regulations.
This role provides the main interface with complainants, some of whom may be challenging. It is therefore vital the post holder is a good listener and effective team player and will need to be able to communicate informa...