Description

Location: UCHealth UCHlth Memorial Hosp Central, Colorado Springs, CO

Department: SRSS Patient Representatives

Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $22.80 - $29.64 / hour. Pay is dependent on applicant's relevant experience

This position is an onsite role and does not offer a hybrid or remote option

Summary:
Serves as a liaison between patients/family members and all departments in identifying and solving patient problems. The overall goal is to improve the patient and family experience.

Responsibilities:
Compassionately communicates, mediates, investigates, and documents patient and guest complaints and grievances, working towards timely, and satisfactory resolution.

Understands and explains policies and procedures, and regulatory and accreditation standards, in response to patient complaints/grievances and patient experience.

Regul...