Description
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions/Responsibilities
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, ques...