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🥝 Patient Services Representative (CC2681 - NIC)

CommuniCare Services | San Antonio, United States | Posted June 18, 2026

Patient Services Representative (CC2681 - NIC)

Job Description

Responsible for answering telephone, making appointments, providing exemplary customer service. Assist with completion of referrals for Family Practice, Pediatric and Behavioral Health providers. Assist with verification of insurance coverage and obtain authorizations if needed. Enters referral and documents communications in Electronic Medical Record system. Maintains appointment system adequate to meet applicable professional, administrative and legal requirements.


DUTIES AND RESPONSIBILITIES:

  • Provides appropriate telephone etiquette established by providing prompt and courteous service upon each telephone call received. Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service excellence levels. 

  • Schedules patient appointments by abiding by the established provider template ensuring the patient information is current and/or updated. Works cohesively and...

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