Base is America's next-generation power company. We're rebuilding the foundation of modern civilizationelectricityby deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
As part of our Member Experience team, you'll own one of Base's most critical business functions: ensuring the quality of our members as we scale to minimize delinquency and prevent fraud. You'll lead the strategy, operations, systems, and day-to-day execution behind the billing and payments lifecyclebalancing member experience, risk management, and profitability. You'll drive initiatives that improve our membership portfolio's quality and compliance, all while garnering member trust.
What You'll Do