At ING we are looking for a talented and enthusiastic Paysystems Expert to join our Paysystem Expert Unit Team of Core Banking & Clients Tribe.

Our team is focused on developing and controlling clearing and Treasury processes that support the end‑to‑end customer journey, ensuring efficient day‑to‑day operations and a positive customer experience for our retail customers.

Key Responsibilities

• Act as first‑line supervisor of a customer service support team, helping to achieve targets in productivity and turnaround times.
• Identify products or services that best meet customer needs, using expertise to propose quantities and configurations.
• Create and maintain reports aligned with business and operational needs; use data for decision making.
• Investigate standard incidents using regulatory and compliance processes, systems and procedures, and take action to resolve compliance issues.
• Analyze data to extract operational inf...