Key Responsibilities • Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA • Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers • Utilize: o Splunk for log analysis, correlation, and triage o Dynatrace/DataDog for performance analysis, and dependency mapping • Support and monitor: o Batch jobs, schedulers, queue processors, listeners, and application health • Raise, track, and manage defects in JIRA / JTFM, including: o Detailed RCA documentation o Mapping ...
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