Drive operational excellence as a Field Service Operations Manager in Penticton, BC, with a focus on technician performance in the heavy industrial sector. Enhance customer interactions and service delivery.

This leadership position reports to the VP Sales, coordinating all aspects of field service and maintenance operations. Your role entails scheduling oversight, efficient service management, and providing technical support to ensure compliance with safety protocols. Mentor technicians to foster their growth while improving customer relations.

Key Responsibilities: • Manage day-to-day field service and equipment maintenance tasks • Mentor technicians to uphold quality service standards • Effectively assign tasks and deploy technicians in the field • Serve as the main point of contact for customer service issues • Analyze service reports to identify and solve operational problems

Requirements: • At least 5 years of experience in field service or heavy equipm...