• Position: Client Experience Operations Specialist

• Location: Cagayan De Oro

• Work Setup & Shift: Hybrid/Shifting Schedule

COMPETENCIES AND RESPONSIBILITIES

Handle all administrative tasks related to all accounts on shift.

Responsible for tracking all deliverable of Operations for each client handled.

Responsible for reporting attendance of all clients handled.

Responsible for documentation of HR Related Corrective Actions and making sure it kept in file 202 - for all clients handled.

Responsible for filing tickets to Shared Services (HR, Facilities, Finance, Recruitment, IT and Ops) - and monitor the progress for all clients handled.

Ready to step in as the POC whenever the Account Manager is out.

Willing to handle other administrative tasks that may be requested by the client, other departments or the Operations

Assist Operations Managers and Account Managers from time to time.