Location: Stone, Staffordshire

Department: Client & Sales

Reporting to: Head of Performance

Working pattern: 8am-4:30pm & 8:30am-5pm

Salary: £26,230

About The Role

The Performance Administrator is responsible for collecting performance data and reports across multiple clients, contracts, and SLAs, while supporting the management, automation, and continuous improvement of internal systems. The role is collaborative, working with colleagues to review systems and services to identify improvements and assist with delivery and implementation.

Job Summary – Data & System

• Working closely with the Senior Performance Administration team to produce month-end statistical reports for clients.
• Delivering standard routine reports on a daily, weekly, and monthly basis, as well as ad hoc reports when required.
• Attending product advisory meetings with Civica to obtain and communicate ongoing system updates across t...