Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres?
Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town . This critical role is the frontline responder, ensuring the smooth and efficient operation of the contact centre by maintaining optimal service levels and agent productivity.
If you are skilled at translating real-time data into immediate, tactical action, this is your opportunity to customer experience!
Position: Real-Time Performance Specialist (Performance Analyst)
Location: Cape Town, South Africa
Care...