Performance Insights & Reporting Manager (Digital Operations)

Day Rate: Now £250 - £309 per day - Inside IR35

Location: Chertsey Office (minimum 3 days per week in the office)

About the Role

We are seeking an experienced Performance Insights & Reporting Manager to join a leading digital operations and e-commerce function supporting multiple international markets.

This role sits within a Centre of Excellence responsible for driving operational excellence across digital commerce delivery. You will own the performance reporting framework across multiple operational workstreams, ensuring reporting is accurate, insightful, actionable, and trusted by senior stakeholders.

You will be responsible for defining reporting requirements, governing performance metrics and calculation logic, validating AI-generated insights, and continuously improving reporting capabilities to support operational decision-making.