Become the Regional Service Manager at Swisslog Healthcare in Canada and lead Pharmacy Automation service initiatives. Focus on enhancing client experience and operational efficiency.
Your primary responsibility will be managing service and support for Medication Management clients. You will direct Field Service teams and collaborate with stakeholders to meet customer needs effectively. This role requires exceptional leadership and the ability to navigate client relationships to ensure satisfaction and service compliance.
Key Responsibilities:
• Maintain and enhance the service portfolio regionally
• Coordinate start-ups and project service transitions
• Address urgent customer service requests promptly
• Collaborate with sales on modernization strategies
• Review service delivery expectations with clients regularly
Requirements:
• 5-7 years in leadership within customer support
• 5-10 years in managing service teams
• Strong communication, organization...