Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.


Knowledge and Experience

" Minimum 3-5 years working experience in an IT field

" Customer service and interaction

" Intune

" O365 Experience (including OneDrive, Office products, SharePoint, etc.)

" Familiarity with software installation

" PowerShell commands and scripting experience

" Experience with Active Directory, DNS, and DHCP

" AWS SysOps and infrastructure/...