Starting Rate: $15.00 an hour
ESSENTIAL FUNCTIONS:

• Handles all incoming telephone calls, inquiries and requests directed through PBX by current and potential guests.
• Up sells reservations and services.
• Provides customers with casino, hotel and event information.
• Looks up guest promotional offers in the player management database.
• Courteously answer incoming telephone calls, connecting to appropriate department, hotel guest or hotel/casino personnel.
• Recognize, document and alert the manager of trends in customer calls.
• Input text messages for hotel guests and expected guests.
• Handles paging for key personnel. Maintains awareness by reading memos and white board.
• Communicates any emergency situation to immediate lead/manager as dictated by emergency policy.
• Takes and executes wake-up calls for guest. Log wake-up calls and checks for accuracy.
• Logs outgoing ...