Role PurposeResponsible for ensuring a positive customer journey by providing a high level of specialist support in client relationship management as the single point of contact for planning to certification production through to invoice.Guiding and undertaking a range of complex activities, resolving complex queries for customers by being a professional sparring partner for the (Key/Major) Client and actively participating in (monthly/quarterly) review meetings with the client.ResponsibilitiesPlan assessors on audits according to codes, qualifications, locations, and costs.Define KPIs according to region, standards, and clients.Be able to multitask and stay organized.Run and understand regular reports using Power BI.Position requires strong communication skills within an integral company.Qualifications & SkillsStrong communication and organisational skills.Customer‐oriented.Fluent in Spanish and English.Analytical skills.Ability to act as a professional sparring partner for key/maj...